Warranty Information

1. Warranty Overview

SkydataSol stands behind the quality of our products. We offer warranties on eligible products to ensure your satisfaction and protect your investment. This warranty policy outlines the terms and conditions of our product warranties.

2. Standard Warranty Coverage

Our standard warranty covers:

• Defects in materials and workmanship
• Manufacturing defects
• Normal wear and tear under proper use

The standard warranty period is 12 months from the date of purchase unless otherwise specified for specific product categories.

3. Warranty Periods by Category

• Security Equipment: 24 months
• Electronics: 12 months
• Heavy Manufacturing Equipment: 36 months
• Construction Materials: 12 months
• Medical Equipment: 24 months
• Pharmacy Products: As per manufacturer specifications

4. What Is Not Covered

The warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Damage from improper installation or unauthorized modifications
• Normal wear and tear or cosmetic damage
• Damage from accidents, natural disasters, or force majeure
• Products used for commercial purposes unless specifically stated
• Consumable parts and accessories
• Damage from improper maintenance
• Products purchased from unauthorized sellers

5. Making a Warranty Claim

To make a warranty claim:

1. Contact our customer service team with your order number and description of the issue
2. Provide proof of purchase (order confirmation or receipt)
3. Provide photos or videos of the defect if requested
4. Follow any additional instructions provided by our support team
5. Ship the product to us if required (shipping costs may apply)

We will review your claim within 5-7 business days and inform you of the next steps.

6. Warranty Resolution Options

If your warranty claim is approved, we will:

• Repair the product at no charge
• Replace the product with an identical or comparable item
• Provide a refund or store credit at our discretion

The resolution method will be determined based on product availability, the nature of the defect, and other relevant factors.

7. Extended Warranty

Extended warranty options may be available for certain products at the time of purchase. Extended warranties provide additional coverage beyond the standard warranty period. Please contact us for information about extended warranty options for specific products.

8. Manufacturer's Warranty

Some products may come with a manufacturer's warranty in addition to or instead of our warranty. In such cases, you may need to contact the manufacturer directly for warranty service. We will provide manufacturer contact information when applicable.

9. Shipping and Handling

For warranty claims requiring product return:

• You are responsible for shipping costs to return the product to us
• We will cover return shipping costs for approved warranty replacements
• Products must be properly packaged to prevent damage during shipping
• We recommend using tracked and insured shipping methods

10. Warranty Limitations

This warranty is limited to the original purchaser and is non-transferable. The warranty is void if the product has been tampered with, modified, or repaired by unauthorized parties. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

11. Disclaimer

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SKYDATASOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

12. Contact for Warranty Service

For warranty claims or questions about our warranty policy, please contact us at: